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Why do I have two of the same titles on my dispatch export?

Duplicate dispatch titles appear when there is more than 1 language available for your SCORM course.

Many of our SCORM courses come in English and Spanish so don't be alarmed when you log in to download your files and see more than one file with the same title. From your dispatch download screen, you'll see that we have added in a column for you to be able to distinguish which is English and which is Spanish by the view below.

Screen Shot 2021-01-19 at 9.56.29 AM

A great way to help you load these into your LMS especially if you have more than a handful of titles is to utilize our export feature which allows you to export all the data you see above into either an excel or CSV file.

To do so, select the courses you wish to show on your sheet by either clicking the box to select all as highlighted in blue or by individually clicking on the courses you need at that time. Once you do so, select which file type you'd like it to export as which is highlighted in pink. Once the file type is selecting, click export.

Screen Shot 2021-01-19 at 10.00.03 AM Below is what your export sheet will look like.

Screen Shot 2021-01-19 at 10.05.03 AM

To explain the difference between link and download:

  • Link will simply take you to the course page within SafetySoft and is not meant to be used to download your file.
  • *Download is the last column and is the download link for that specific course. This helps when there is more than one language involved so you'er able to distinguish the two different files.

*Please note that in order for you to access the download link, you must be logged in to SafetySoft otherwise it will not allow you to download the file.

 

If this article has not answered your question or you're still unclear, please submit a support ticket HERE and one of our awesome team members will reach out to you shortly to help!