Missing Key Errors

This is for interactive users who have received Missing Key Errors

 

Missing Key

 

If you’ve received the "missing key missing key-pair-id query parameter or cookie value" message when trying to launch your SCORM Cloud training, don’t fret. Here are some things you can try to help troubleshoot the problem and hopefully allow you to launch your training successfully.


1. Check that you allow pop-up windows.

Internet Explorer (select version from drop down)

Chrome

Safari (iPhone details attached below)

Firefox


2. Enable third-party cookies.

Internet Explorer (select version from drop down)

Chrome

Safari (iPhone/iPad details attached below. You'll also have to disable prevent cross-site tracking)

Firefox


3. Clear out your cache and cookies

4. If your company does a lot of site “blacklisting” you may want to get cloud.scorm.com moved to the approved sites list. You can also try using a different web browser, such as Firefox or Google Chrome. 

How To Install Chrome

How To Install Firefox

Mobile: 

  • iphone_safari.jpg (100 KB)
  • For iOS devices (iPad, iPhone) go to Settings -> Safari and then turn off Prevent Cross-Site Tracking and Block All Cookies. You may need to close Safari completely before launch again.

 

If you are still experiencing difficulties please submit a ticket with the link below: https://support.safetysoft.com/kb-tickets/new

Someone from our Support Team, including myself, will be in contact with you as soon as possible!