Frequently Asked Questions

• How do I export course results?
• How do I mass download certificates?
• How to View SafetySoft Courses in the Course Library
• Video On Demand vs SCORM Files
• How do I import users into SafetySoft?
• How do I view past enrollment course results?
• As a group manager, how do I enroll users in training?
• Extend "Enrolled To" date on existing enrollments
• How do I access/print my Shopping Cart for AtlanticTraining.com?
• What do the enrollment emails & reminders look like and when do they send?
• Can a user access a course before the enrollment start date?
• Can I use my own content in your SafetySoft system or am I restricted to your content only?
• Courses are completed but still showing as 'running'.
• How do I reset my password for my atlantictraining.com account?
• How do I access written materials in my streaming account?
• Why do I have two of the same titles on my dispatch export?
• What file types and sizes can I upload to my SafetySoft account?
• 504 Error
• Where can I submit a ticket?